Refund and Return Policy

At Gifts For Your Love, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines to understand our procedures.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 14 days of receiving your order.
  • You must provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Perishable goods, such as certain types of bonsai trees or lucky bamboo, unless they arrive damaged.
  • Customized or personalized items.
  • Items marked as non-returnable in the product description.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Email Address] with your order number and a detailed reason for the return.
  2. Attach clear photos of the item(s) you wish to return, showing any damage or defects.
  3. Our customer support team will review your request and provide you with a return authorization if your return is approved.

Return Shipping

If your return is approved, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the item arrives safely. Gifts For Your Love is not responsible for items lost or damaged during return shipping.

Please ship the item to the following address:

[Your Return Address]

Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the item is approved, we will process your refund within 7-10 business days.

Refund Options

You can choose one of the following refund options:

  • Original Payment Method: The refund will be credited to the original payment method used for the purchase.
  • Store Credit: You can opt to receive store credit, which can be used for future purchases on our website.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damage. We will arrange for a replacement or a full refund, including any shipping costs.

Cancellations

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [Your Email Address] with your order number. If the order has already been shipped, you will need to follow the return process outlined above.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at:

Gifts For Your Love

[Your Email Address]